Return & Refund Policy
Clear, transparent, and customer-first. Enjoy complete peace of mind with our 30-day complimentary return window and lifetime asset liquidity guarantees.
30-Day Free Return Policy (100% Money-Back Guarantee)
At LEELA Fine Lab Grown Diamond Jewellery, we believe every piece of fine jewellery should inspire total delight. If your selection does not completely meet your expectations, you may return the item within 30 days of the delivery date for a 100% full refund with zero deductions.
We never charge restocking fees, handling fees, or administrative penalties on standard catalog returns.
Our specialized armored logistics partners will collect your return parcel directly from your doorstep with transit insurance.
Return Eligibility & Quality Standards
To ensure the integrity and authentic gemological verification of returned luxury assets, please review the qualifying conditions:
Original & Unworn Condition
The piece must be in its original showroom condition, with no signs of wear, surface scratching, resizing, stone tampering, or metal damage.
Intact Security Tags & Hallmark
The barcode tag and security seal attached to the jewellery must remain unbroken. The BIS hallmark and laser diamond inscription must be clearly identifiable.
Original Certificate & Luxury Packaging
The physical authentic IGI diamond certificate card, presentation jewellery box, pouch, invoice, and authenticity warranty documentation must be returned together.
Customized & Bespoke Pieces
Custom-engraved items (with personalized names, initials, dates) or bespoke custom-designed ring mounts created specifically on customer request are non-returnable under the 30-day policy, but remain fully covered under our Lifetime Exchange Program.
Step-by-Step Return Process
Returning an item is seamless. Follow these 4 straightforward steps:
Request Initiation
Reach our Concierge at leelafinelabgrownjewellery@gmail.com or WhatsApp +91 91 00139038 with your Order ID and reason for return.
Tamper-Proof Packaging
Place the jewellery, original box, and IGI certificate inside our secure tamper-evident return bag provided by our courier agent.
Insured Doorstep Pickup
Our logistics partner (SEQUEL / AMBE XPRESS) collects the sealed package and issues a digital tracking receipt to your mobile.
Studio Gemological QC
Upon arrival at our Karol Bagh studio (2nd floor, Diamond Mall, 202, Gurudwara Rd, opposite Mohan Ghee, behind pp Jewellers, Block 46, Beadonpura, Karol Bagh, Delhi, 110005), our gemologists inspect the diamond laser inscription and gold purity within 24–48 hours.
Refund Timeline & Settlement
Once your return successfully passes quality check inspection, the refund is initiated automatically without delays:
| Payment Method | Refund Mechanism | Settlement Timeline |
|---|---|---|
| Credit / Debit Card (Razorpay) | Credited directly to the original card statement | 5–7 Business Days |
| UPI / NetBanking | Instant reversal to the linked bank account | 3–5 Business Days |
| Cash on Delivery (COD) | Direct NEFT/IMPS transfer (Bank details collected via email) | 3–5 Business Days |
Lifetime Exchange & Buyback Guarantee
Fine diamond jewellery should be an evergreen store of value. Beyond the 30-day return window, all LEELA jewellery is backed by our lifetime guarantee:
Easy Exchange Policy*
Enjoy a 100% value exchange on jewellery with:
✓No deduction
✓Only 20% minimum upgrade value required for new purchase
Return / Buyback Policy*
✓Get 100% gold value based on the prevailing market rate at the time of return.
✓Receive 80% cashback on the original sale value of diamonds.
Transit Insurance & Damaged Goods Reporting
Every parcel leaving our studio is packed under CCTV surveillance in tamper-evident security boxes and fully insured until final delivery handover.
Important Delivery Inspection Notice:
If the external security bag appears tampered with, opened, or physically compromised upon arrival, please refuse delivery immediately. In the event of transit discrepancy, notify us within 48 hours of delivery with unboxing video footage for instant priority replacement.
Order Cancellations & Modifications
Standard orders may be cancelled or modified for a 100% full refund at any time prior to shipment dispatch. Once the parcel is in transit, the order can be processed under the standard 30-day return procedure upon receipt.
Frequently Asked Questions
Will any deductions be made from my return refund?
No. You will receive a 100% refund of the full purchase value paid, provided the security tag is intact and the original IGI certificate is returned.
How do I ship the product back to LEELA?
You do not need to visit any courier center. We schedule an insured, tamper-proof doorstep pickup at your address at zero cost.
What if I lost my IGI diamond certificate card?
If the certificate is misplaced, a nominal laboratory re-certification fee of ₹1,500 will be deducted from the total refund amount to reissue an official IGI certificate.
Can I exchange for a different ring size instead of a refund?
Yes! We offer complimentary ring resizing within 30 days of purchase for standard designs.
