Privacy Policy
We treat your personal data with the same unmatched precision and care as our lab-grown diamonds. Explore our strict confidentiality framework.
Privacy Commitment & Scope
LEELA - Fine Lab Grown Diamond Jewellery ("LEELA", "we", "us", or "our") is committed to protecting the privacy, confidentiality, and security of our clients. This Privacy Policy governs the collection, use, and disclosure of personal data acquired through our website https://www.leelafinelabgrownjewellery.com and associated concierge services.
Our data policies are designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP Act) of India.
Personal Information Collected
We only gather information necessary to provide bespoke fine jewellery services:
Identity & Contact Data
Full legal name, phone number, email address, residential shipping address, and billing address required for insured courier manifests and tax invoicing.
Order & Customization Data
Ring sizes, metal purity choices (9K/14K/18K), diamond shape preferences, bespoke engraving inscriptions, video consultation appointments, and purchase history.
Technical & Device Telemetry
IP address, device type, browser specifications, page view latency, and navigational interaction logs captured securely via Google Analytics 4 (GA4).
Concierge Communications
Records of correspondence via WhatsApp, live chat, or email to ensure continuity of your bespoke jewellery service records.
Purpose of Processing
Your information is processed strictly for the following legitimate purposes:
Bespoke Jewelry Crafting & Hallmarking
Customizing your selected ring, setting IGI certified lab-grown diamonds, and obtaining BIS hallmark certification.
Armored Logistics & OTP Handover
Coordinating with SEQUEL Logistics and AMBE XPRESS for secure, transit-insured delivery with OTP verification.
Lifetime Asset Registry
Maintaining digital records of your IGI certificate serial number, invoice, and authenticity warranty for lifetime buyback and exchange claims.
Customer Notifications
Sending transactional dispatch tracking messages, order confirmations, and appointment reminders.
Payment & Financial Security (PCI-DSS)
Financial transactions on our platform are processed exclusively through RBI-authorized, PCI-DSS Level 1 certified payment gateways (such as Razorpay).
Zero Financial Data Storage Guarantee:
LEELA never stores, logs, or views your complete credit/debit card numbers, CVV, NetBanking passwords, or UPI PINs. All financial authentications happen directly inside tokenized, bank-encrypted secure sessions.
Sharing with Trusted Third Parties
We do not sell, rent, or trade your personal data to marketing brokers. Information is shared solely with verified enterprise partners essential to your purchase:
| Partner Category | Service Provided | Data Shared |
|---|---|---|
| High-Value Courier Carriers | SEQUEL Logistics, AMBE XPRESS | Name, Shipping Address, Phone |
| Payment Processors | Razorpay Software Pvt. Ltd. (RBI Licensed) | Order Amount, Transaction Tokens |
| Cloud Infrastructure | Encrypted Database Servers & Vercel/Next.js | Encrypted Application Records |
Data Protection & 256-Bit SSL Architecture
We deploy multi-layered defense protocols including automated firewall inspection, TLS 1.3 encryption in transit, AES-256 database encryption at rest, and role-based staff access restrictions.
Your Data Rights & Consent
Under the Indian DPDP framework, you have the right to request access to your personal information, correct inaccuracies, or request complete account and data erasure by writing to our compliance officer.
Grievance Redressal & Corporate Contact
Corporate Brand: LEELA Fine Lab Grown Diamond Jewellery
Official Website: https://www.leelafinelabgrownjewellery.com
Grievance Officer: Legal & Privacy Cell
Email Address: leelafinelabgrownjewellery@gmail.com
Telephone / WhatsApp: +91 91 00139038
Corporate Studio & Office: 2nd floor, Diamond Mall, 202, Gurudwara Rd, opposite Mohan Ghee, behind pp Jewellers, Block 46, Beadonpura, Karol Bagh, Delhi, 110005
Operating Hours: Monday through Saturday (10:00 AM – 7:00 PM IST)
